ck44app Privacy Policy

Introduction and Scope

This privacy policy applies to all services and activities of the ck44app platform. From browsing the website to creating an account, making deposits, withdrawals, and gaming activities — the type and purpose of information collected at each stage is described in detail here.

By using the ck44app platform, you are agreeing to the terms of this policy. Reading our Terms and Conditions together with this privacy policy will give you a complete understanding of your rights and responsibilities.

In this policy, "we", "us" or "ck44app" refers to the organisation that operates this platform. "You" or "user" refers to any visitor to the site, whether registered or not.

Types of Information Collected

We collect information in various ways and of various types. The main categories of information are described below:

2.1 Identity Information

• Full name and date of birth (for age verification — confirmation of 21+ age)
• Username and password (stored in encrypted form)
• Email address and mobile number
• National ID card or passport details (where applicable, for KYC verification)

2.2 Financial Information

• Details of deposit and withdrawal transactions
• Identity of payment methods used (bKash, Nagad, Rocket, Upay)
• Mobile wallet number (when required for transaction verification)

2.3 Technical Information

• IP address and device type
• Browser name and version
• Time of site access and session duration
• Information collected through cookies and similar tracking technologies

2.4 Gaming Activity Information

• Play history, bet amounts and results
• Records of bonus and promotion claims
• VIP level progress and cashback-related information

Methods of Information Collection

We collect information directly from you and through automated technologies.

3.1 Directly Provided

You provide information yourself during account registration, payment processing, when contacting support chat, and during the identity verification (KYC) process.

3.2 Automatic Collection

While you use the site, technical information is automatically recorded through cookies, pixel tags and log files. This information is used to improve the site's performance and to prevent fraud.

3.3 Via Third Parties

Confirmation-related information may be received from payment gateways and identity verification providers. In such cases, only the necessary information is collected.

Purpose of Information Use

ck44app uses your information only for the following legitimate purposes:

• Creating and managing accounts and verifying user identity
• Processing deposit and withdrawal transactions and ensuring financial security
• Verifying eligibility for bonuses, cashback and VIP benefits
• Improving site performance and resolving technical issues
• Meeting legal obligations and preventing fraud or money laundering
• Providing customer support via live chat and email
• Sending relevant promotional messages (only with your consent)
• Monitoring and preventing risky behaviour under the responsible gaming policy

We do not use your information for any purpose beyond those listed above, and we do not sell it to third parties.

Information Sharing and Disclosure

ck44app follows a strict confidentiality policy. However, in certain specific situations, your information may be shared on a limited basis with third parties:

5.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management. These organisations receive only the information necessary for their designated tasks and are bound by confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a government authority, or the requirements of applicable law. In such cases, only the information legally required is disclosed.

5.3 Fraud Prevention

Relevant information may be shared with the appropriate authorities to prevent organised fraud, money laundering or other financial crimes.

5.4 Business Changes

In the event of a transfer of business ownership or a merger, user information may pass to the new party. However, this privacy policy will remain in effect in such cases and users will be informed in advance.

Information Storage and Security

ck44app uses industry-standard technologies and practices to protect your information:

• All data transmission secured through SSL encryption
• Passwords and sensitive data stored in hashed and encrypted form
• Regular security audits and vulnerability assessments are conducted
• OTP verification system for account access
• Automated monitoring system to detect unauthorised access

Information may be retained for as long as your account is active and, after account closure, for as long as required to meet legal obligations. When information is no longer needed, it is securely deleted.

However, it is not possible to guarantee 100% security for data transmitted over the internet or stored electronically. Users therefore also have a responsibility to keep their own passwords and login details confidential.

Cookie Policy

Cookies and similar technologies are used on the ck44app website. Cookies are small text files that are stored on your device.

7.1 Types and Uses of Cookies

• Essential Cookies: Essential for the core operation of the site — maintaining login sessions and ensuring security.
• Functional Cookies: Help remember your preferences and settings, such as language selection.
• Analytical Cookies: Collect anonymous statistics to monitor and improve site usage.

7.2 Cookie Control

It is possible to disable cookies from your browser settings. However, disabling certain essential cookies may cause problems with the site's functionality and some services may become unavailable.

User Rights

You have the following rights regarding your personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request that incorrect or incomplete information be corrected.
• Right to Deletion: You can request that your information be deleted in certain circumstances, though this may be limited where legal obligations exist.
• Right to Restrict Processing: You can request that the use of your information for specific purposes be stopped.
• Right to Withdraw: You can withdraw your consent to marketing communications at any time.

To exercise these rights, please contact our customer support. All requests will be processed within a reasonable time. Our Responsible Gaming section also gives you the option to set gaming limits and request account breaks, which may affect the processing of your information.

Protection of Minors

ck44app strictly prohibits anyone under the age of 21 from opening or using an account. We do not intentionally collect information from minors. If we become aware that a user is under the age of 21, that account will be closed immediately and any collected information will be deleted.

If a parent or guardian believes their child is using ck44app, please contact our support team immediately.

International Data Transfers

Our servers and service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally. However, wherever the information is processed, the standards of this privacy policy are maintained and appropriate protective measures are ensured.

Changes to This Policy

ck44app may update this privacy policy from time to time. For significant changes, notification will be provided by email or through a notice on the site. Continued use of the site after an update will be considered acceptance of the new policy. It is therefore recommended that you review this page regularly.

Contact and Complaints

For any questions, complaints or information requests regarding this privacy policy, please contact us:

• Live Chat: 24/7 direct chat support — in Bengali and English
• Email: [email protected]

We will try to respond to every request as quickly as possible. You can also check our Frequently Asked Questions (FAQ) section for detailed answers on various topics including data protection.