ck44app Terms and Conditions

1.1 Scope of Agreement

These terms and conditions ("Terms") form a legal agreement between ck44app and any user. All services provided through the ck44app website, mobile application, or any other channel are covered by these Terms. From the moment you access or begin using the platform, you are considered to have read, understood, and agreed to comply with these Terms.

In addition to these Terms, our Privacy Policy and Responsible Gaming guidelines also apply. These documents should be read together as they complement one another.

1.2 Language and Interpretation

These Terms are written in English and this is the primary and binding version. In the event of any interpretive ambiguity, ck44app's interpretation will be considered final. If any clause is found to be unenforceable, the remaining clauses will continue to apply.

1.3 Changes to Services

ck44app reserves the right to modify, suspend, or discontinue any service, feature, or benefit at any time without notice. Every effort is made to ensure the platform remains available without interruption, but temporary disruptions may occur due to technical maintenance or unforeseen circumstances.

2.1 Age Requirement and Residency

To open an account and use any gaming or betting service on ck44app, you must be at least 21 (twenty-one) years of age. Minors are not permitted to open accounts, and ck44app may request age verification details when required.

2.2 Registration Process

All information provided at the time of registration must be true, accurate, and up to date. ck44app reserves the right to close accounts where false or misleading information has been provided. Each person may only open one account; if multiple accounts are found under the same person's name, they will all be closed.

2.3 Identity Verification (KYC)

ck44app may request identity verification at any time. This may include copies of a national ID card, passport, or other government-issued documents. Withdrawals may be held until verification is complete.

3.1 Password and Login Details

Your ck44app account login details — username and password — are strictly confidential. Do not share them with anyone. If you believe your account details have been accessed by someone else, change your password immediately and contact our support team.

Using another person's account or allowing someone else to use your account is strictly prohibited. The registered user is fully responsible for all activity on the account.

3.2 Suspicious Activity

If you notice any unauthorised access or suspicious activity on your account, notify ck44app immediately via live chat or email. If you do not report it promptly, ck44app will not be liable for any losses that occur in the meantime.

4.1 Deposit Methods and Limits

bKash, Nagad, Rocket, and Upay can be used to make deposits on ck44app. The minimum deposit amount across all methods is ৳500. Once a deposit is confirmed, funds are generally credited to your account straight away.

4.2 Withdrawal Methods and Timeframes

The same methods — bKash, Nagad, Rocket, and Upay — are used for withdrawals. The minimum withdrawal amount is ৳500. Once a withdrawal request is approved, funds are generally sent within 10 to 45 minutes.

4.3 Ownership of Funds

The mobile banking account used for deposits must be registered in the name of the account holder. Deposits from third-party accounts or withdrawals to third-party accounts are not permitted. If such a transaction is detected, the account may be held for verification.

• Withdrawals cannot be made to any account other than one in your own name.
• Relevant documents may be requested while a withdrawal request is being processed.
• Withdrawals will be suspended or cancelled in cases of fraudulent transactions.
• All transactions are processed through secure SSL encryption.

5.1 Welcome Bonus

ck44app offers new members a 120% bonus on their first deposit, up to a maximum of ৳20,000. For example, a deposit of ৳1,000 earns a ৳1,200 bonus, giving a total balance of ৳2,200; to withdraw this bonus, a wagering requirement of ৳1,200 × 20 = ৳24,000 must be completed.

The bonus amount is not cash; the bonus funds cannot be withdrawn before the specified wagering requirement is met. The wagering requirement is a condition to place bets totalling 20 times the bonus amount.

5.2 Bonus Usage Terms

• Each bonus offer has its own validity period — any unused bonus will be cancelled once it expires.
• Claiming the same bonus across multiple accounts is strictly prohibited.
• If bonus abuse or strategic betting is detected, the bonus and any related winnings will be cancelled.
• ck44app reserves the right to modify or withdraw any bonus offer.

5.3 General Promotions

ck44app runs various promotions on a regular basis. Each promotion has specific terms that are detailed on the promotions page. It is the user's responsibility to read and follow those terms.

6.1 VIP Tiers and Benefits

The ck44app VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate differs at each tier — up to 0.2% at Bronze, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum, and 1.2% at Diamond.

Cashback is calculated on the total net loss for the week (total bets minus total winnings). Example: if a Gold member's net loss for the week is ৳20,000, cashback = ৳20,000 × 0.7% = ৳140.

6.2 Tier Changes

Staying active with regular betting and gaming creates opportunities to move up to a higher tier. Tiers may also go down depending on activity. ck44app may review and change the VIP program terms at any time.

7.1 Betting Rules

Once a bet is placed, it cannot be changed or cancelled unless the specific service's own rules allow it. If an incorrect odds or payout is displayed due to a technical error, ck44app reserves the right to void that transaction.

7.2 Casino Games

The results of slots, live casino, baccarat, roulette, and other games available on ck44app are determined by an RNG (Random Number Generator) or a live dealer. Each game has its own rules, which can be viewed within the game.

7.3 Technical Issues

ck44app will not be liable if an internet connection is lost or a technical error occurs during a game or while betting. In such situations, the system's record of any incomplete bet will be treated as final.

8.1 Prohibited Conduct

The following activities are strictly prohibited on ck44app and may result in account closure as well as legal action:

• Using automated software, bots, or artificial means to place bets or play games.
• Repeatedly placing bets on the same outcome in a strategic way to meet bonus wagering requirements.
• Transferring funds from your own account to another account.
• Attempting to modify or hack any software or data on the platform.
• Money laundering or any other illegal financial activity.
• Fraudulent behaviour towards other users of the platform.

9.1 Nature of the Service

ck44app is an entertainment gaming platform. There is no guarantee of winning, and gaming and betting always carry the risk of loss. Users must play at their own discretion and within their means.

9.2 Disclaimer of Liability

ck44app is not liable for any financial loss arising from participation in casino or betting games. ck44app is also not liable for the actions of any third party outside the platform.

9.3 Third-Party Content

ck44app uses content from various game providers (Pragmatic Play, PG Soft, JILI, Evolution, etc.). These providers may have their own terms and conditions, and ck44app is not liable for technical issues in their software.

10.1 Closure by the User

Any user may close their account at their own request. Any funds in the account must be withdrawn before closing it. Any outstanding bonuses on a closed account will be cancelled.

10.2 Suspension or Closure by ck44app

ck44app may temporarily suspend or permanently close any account due to a breach of these Terms, suspicious activity, or security reasons. In cases of serious violations, action may be taken without prior warning.

10.3 Inactive Accounts

If there is no activity on an account for an extended period, it may be marked as inactive. ck44app reserves the right to take action on inactive accounts in accordance with its own policy.

11.1 Data Collection and Use

ck44app collects, stores, and processes users' personal data. Full details of how this data is used are provided in our Privacy Policy. By using the service, you also consent to that policy.

Personal data is used only for operating the service, identity verification, ensuring security, and meeting legal obligations. The privacy policy is followed when sharing data with third parties.

11.2 Cookies and Tracking

Cookies are used to improve the platform experience and analyse usage patterns. Cookies can be managed through your browser settings, though disabling them may cause some features to stop working.

12.1 Aware Gaming

ck44app believes gaming is a form of entertainment, not a source of income. We encourage users to play within their means and to protect themselves from gaming addiction. Information on self-exclusion, setting betting limits, and getting support is available on our Responsible Gaming page.

If you feel that gaming is having a negative effect on your daily life or financial situation, you can request that your account be temporarily or permanently closed. Contact the support team to use this option.

12.2 Protection of Minors

ck44app takes active steps to ensure that no one under the age of 21 is able to use the platform. If you have younger members in your household, it is recommended that you keep parental controls enabled on your devices.

13.1 Complaints Process

If you have a dispute or complaint, please first contact the ck44app customer support team. The support team is available 24/7 via live chat and email in both Bengali and English. Most issues can be resolved at this stage.

13.2 Documentation of Disputes

When filing a complaint, attaching account details, transaction information, and relevant screenshots helps resolve the issue faster. The data recorded in ck44app's system will be treated as the primary record in all disputes.

13.3 Final Decision

In all disputes, the decision of ck44app's management is final. However, every effort will be made to reach a fair decision that protects the interests of the user.

14.1 Support Channels

If you have any questions about these terms or need help with any aspect of the platform, please contact our customer service team. The support team is available seven days a week, twenty-four hours a day, in both Bengali and English via live chat and email.

You can also visit our Frequently Asked Questions (FAQ) page for detailed answers to many common questions.

14.2 Email Contact

To contact us by email: [email protected]